AXELZ Terms of Service

AXELZ provides an online platform that allows customers to request towing services from independent third-party towing providers. AXELZ does not own or operate tow trucks and participating towing providers are independent businesses and are not employees of AXELZ.

By booking through AXELZ, customers agree to provide accurate information concerning the vehicle, pickup location, destination, vehicle condition and any circumstances affecting the tow.

Pricing may include towing service charges, mileage, platform/service charges and applicable situation adjustments.

Conditions that were not disclosed during booking may affect whether the tow can be completed and may result in additional charges. Material additional charges must be communicated to and approved by the customer before being processed.

Towing providers are responsible for maintaining required licenses, insurance, equipment and legal authority to perform towing services.

Payment does not guarantee provider availability. If AXELZ cannot locate an available provider and the tow cannot be fulfilled, the booking may be cancelled and the applicable refund issued.

Arrival times are estimates only. Traffic, weather, provider availability, road conditions, accidents, previous jobs and other circumstances may affect arrival time.

Customers requesting a tow represent that they have legal authority to request towing of the vehicle.

AXELZ may refuse or cancel requests involving unsupported vehicles, unsafe conditions, fraudulent activity, inaccurate information, threats, abuse or circumstances outside AXELZ's supported service capabilities.

By providing a mobile number, customers agree to receive transactional text messages from AXELZ relating to their tow. These may include booking confirmations, provider assignment, arrival and status updates, support messages, cancellation information and payment information. Consent is optional and is not required to complete a booking. Message frequency varies by booking. Message and data rates may apply. Customers can reply STOP to opt out at any time and HELP for help.

AXELZ does not send promotional SMS without separate authorization.

AXELZ does not sell or share customer mobile numbers with third parties for their own marketing purposes. Mobile numbers are used only to provide and support the requested towing service.

For details on how personal information is handled, see the AXELZ Privacy Policy at https://axelzroadside.com/privacy.

To the extent permitted by applicable law, AXELZ is not responsible for circumstances outside its reasonable control or independent conduct of third-party towing providers. Nothing in these Terms limits rights that cannot legally be waived.