AXELZ Privacy Policy

AXELZ collects information necessary to provide towing and marketplace services.

Information may include: name, phone, email, pickup location, destination, device location when permission is granted, vehicle information, vehicle condition, customer notes, booking history, payment status and communications.

Stripe processes payment-card information. AXELZ does not directly store full card numbers or security codes.

AXELZ uses personal information to calculate towing quotes, process payments, dispatch towing providers, communicate service updates, provide customer support, prevent fraud, process refunds, maintain business records and comply with applicable law.

Providers receive only information reasonably necessary to perform assigned towing jobs.

AXELZ intentionally does not provide customer phone numbers or email addresses to providers.

AXELZ may use service providers including Stripe, Twilio, Google, hosting providers, analytics providers and other technology providers required to operate the service.

AXELZ does not sell customer personal information for advertising purposes.

AXELZ does not sell or share customer mobile numbers with third parties for their own marketing purposes. Mobile numbers are used only to provide and support the requested towing service.

Customers who provide a mobile number may receive transactional text messages relating to their tow, such as booking confirmations, provider assignment, arrival and status updates, support messages, cancellation information and payment information. Message frequency varies by booking. Message and data rates may apply. Customers can reply STOP to opt out at any time and HELP for help.

Information may be retained as reasonably necessary for accounting, disputes, fraud prevention, legal compliance and business records.

Customers may contact AXELZ through text Support regarding questions about their personal information.